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Organisation details

London Borough of Tower Hamlets

The Tower Hamlets telecare service helps provide safety, security and wellbeing by enabling people to live independently in their own homes. The service is available 24 hours a day, every day of the year and uses simple technology linked to our response centre.

If the answer to any of the following questions is yes, you are eligible for the council’s free telecare service;

  • Are you worried about falling or accidents when you are at home?
  • Do you have difficulty getting around inside your home?
  • Do you worry about becoming confused and leaving your home when it may not be safe to do so on your own?
  • Would you like someone to telephone you occasionally to check you are ok?

The council provides service users with a telecare unit and a pendant button which can be worn as a necklace or wrist strap. Service users are then assessed for the additional sensors that are available (listed below).

When users press the button or any of the sensor alerts, the response centre is automatically dialled via the user’s telephone line. The personal details appear on our computer screens and the service user will then speak to a trained operator who will assist them to choose the most appropriate action to take.

If necessary a family member, neighbour or friend may be contacted. Sometimes we may need to contact a doctor or the emergency services as their response may be more appropriate, or we may send one of our dedicated telecare team members to provide assistance.

We will also call on a regular basis to check users are ok and are happy with the service provided.

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    Last updated on: 18/11/2016 11:07
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