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LBTH Provider Approval Process

Provider approvals and Ensuring Quality scheme

Services which are commissioned and monitored by Tower Hamlets council or the Tower Hamlets CCG, will automatically be 'passported' on to the Tower Hamlets Community Catalogue if:

  • They have an existing contract with the EQ boroughs that teams are currently placing with;
  • and are working to a specification/contract equivalent to or above the Ensuring Quality standards.

For services which are not commissioned, providers will need to apply to the Ensuring Quality scheme before these services can be listed on the Tower Hamlets Community Catalogue.

The Ensuring Quality scheme is a sub-regional quality assurance scheme set up by east London boroughs (Havering, Redbridge, Tower Hamlets and Waltham Forest). It has been developed to allow providers who do not have a contract with the council to demonstrate that they meet basic minimum quality standards. Access to the e-market place is facilitated for micro-providers, day opportunities providers, floating support, supported living providers and advice providers. The scheme is currently being tailored for payroll providers, domiciliary care providers and personal assistants with other categories planned for the future. The standards contain things that service users, commissioners and providers have told us are important to them. There is one set of agreed standards across all the six east London boroughs. Providers resubmit their application every 12 months along with evidence from service user feedback.

For more information on the Ensuring Quality scheme, please click here.